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Frequently Asked Questions for Partners

Everything you need to know about bulk ordering, custom branding (OEM/ODM), MOQs, delivery times, and quality control. Get factory-direct answers from TURSAN energy storage experts.

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Wholesale & Distribution

Everything about becoming a TURSAN authorised distributor, agent or wholesaler. Factory‑direct pricing, flexible MOQ, exclusive territory protection, customs white‑list status, and fast dispatch. Start your energy storage business today.

How can I become a TURSAN authorised distributor/agent/wholesaler?

TURSAN welcomes global distributors, agents and wholesalers with factory‑direct pricing, certified LiFePO4 products, flexible OEM/ODM support, and channel resources designed for fast market entry.

Key benefits include:

  • Grade‑A LiFePO4 cells – brand‑new cells with long cycle life and thermal stability

  • 10+ years of R&D experience – power electronics, BMS, structure and firmware teams

  • OEM/ODM support – custom ID design, colour, sockets, firmware, packaging, manuals and private labelling

  • Flexible MOQ – start with practical quantities and scale toward container‑level pricing

  • Customs White‑List status – streamlined export procedures, smoother documentation, faster clearance

  • Fast dispatch – in‑stock catalogue models ship within 3 business days after order confirmation

  • Cross‑border logistics – sea, air, rail, road delivery and regional warehousing options

We offer several cooperation models:

  • Authorised Distributor – factory‑direct prices, territory protection, product training and marketing support

  • Agent – priority order processing, first access to custom product development

  • Wholesaler – volume discounts, flexible MOQ, fast turnaround

Exclusive distributors also receive:

  • Exclusive regional protection – we block competitors from your area

  • Priority order processing – skip the production queue

  • Fast‑track custom design – first draft within 7 days

TURSAN offers flexible MOQ to suit different business models:

 
Partner TypeMOQNote
OEM/ODM portable power stations100 unitsIdeal for testing new markets
OEM/ODM home batteries100 unitsLean start, avoid overstocking
Standard catalogue modelsFlexibleStart with small quantities for channel validation
Mobile EV chargers10 unitsFleet‑level orders

You can start small to validate the market, then scale as sales momentum grows.

We offer factory‑direct pricing – no middlemen, no hidden markups:

  • Volume discounts – significant wholesale reductions for large orders

  • Tiered pricing – unit price decreases as order quantity increases

  • DDP shipping options – we handle taxes and customs; you just receive the goods

  • Long‑term partnership rates – strategic partners enjoy preferential contract pricing

For a specific quotation, please contact our sales team with your order volume, product models and cooperation model.

Yes. For partners who sign an exclusive distribution agreement:

  • We block competitors from sourcing in your region

  • Your orders receive priority handling

  • Custom designs are fast‑tracked

  • One European partner has already locked in five countries this way

Based on our portfolio, the following seven product lines generate the strongest wholesale demand:

 
Product LineKey SpecificationsTarget Buyers / Applications
Home Battery Backup25.6V / 51.2V, 102–628Ah, 2.61–32.15kWhResidential storage distributors, solar installers
All‑in‑One Systems3kW–12kW, 5kWh–32.15kWh (stackable/mobile/ultra-thin)Homeowners, mobile events, rapid-deployment projects
InvertersOff‑Grid: 1.2kW–12kW / Hybrid: 6kW–12kWSolar project developers, off‑grid system integrators
LiFePO4 Batteries12.8V / 25.6V / 51.2V, 100–314Ah (plastic & sheet metal)RV/marine dealers, industrial equipment suppliers, lead‑acid replacement
Portable Power Stations300W–3600W, 806Wh–3225.6WhOutdoor retailers, emergency response, rental companies
Rack‑Mount ESS5.22kWh per module, expandable to 300kWhData centres, telecom operators, C&I storage projects
Mobile EV Charging30kW–200kW container & patrol unitsFleet operators, municipalities, event organisers, construction firms

Top sellers by volume: Home Battery Backup (especially 51.2V models) and Portable Power Stations are the highest‑volume wholesale lines, while All‑in‑One Systems and Rack‑Mount ESS are the fastest‑growing categories.

TURSAN is a high‑tech enterprise integrating R&D, manufacturing and global sales:

  • Own production base 60,000+ m²

  • 15 automated production lines

  • Annual capacity 2GWh+

  • 500+ employees

  • 50+ R&D engineers

  • Founded in 2016, with 10+ years of battery manufacturing experience

We do not retail – we specialise exclusively in B2B bulk orders.

We provide comprehensive B2B support:

  • English‑speaking technical support – seamless communication

  • Customs clearance & documentation assistance – help with declarations

  • Marketing materials – product datasheets, brochures, sales aids

  • Technical training – product knowledge, installation and maintenance

  • Multilingual service – support in 30+ languages on site

  • After‑sales support – warranty, repairs, spare parts

OEM/ODM Customisation

Learn about TURSAN’s full OEM/ODM services for LiFePO4 batteries, portable power stations, home storage and EV charging. Custom branding, design, firmware, packaging – samples in 2 days, mass production in ~25 days.

What is the difference between OEM and ODM?

  • OEM (Original Equipment Manufacturer) – You like our product design and want to sell it under your own brand. We manufacture it for you – our proven technology with your logo.

  • ODM (Original Design Manufacturer) – You tell us your requirements (e.g., “we need 120 kW, dual‑gun, outdoor IP55 rated”) and we design and manufacture it from the ground up.

In short: OEM = “put our brand on our product” ; ODM = “design and make it to your specifications”.

We offer a full range of OEM/ODM services:

 
DimensionOptions
Exterior designCasing material (ABS+PC V0 flame‑retardant or metal sheet), colour, dimensions, wall‑mount/floor‑standing form
BrandingLogo placement (front panel, LCD screen), colour scheme, logo embossing
SpecificationsBMS parameters, inverter pairing, capacity, voltage platform, communication protocols
Software integrationCAN/RS485/Modbus protocols, IoT support, API integration
Packaging & manualCustom packaging, manual language and design
Firmware configurationCustom BMS firmware, pre‑loaded inverter settings

  • Samples – as fast as 7 days

  • Mass production – approximately 25 days for full orders

  • Custom design first draft – 7 days for exclusive partners

A Southeast Asian distributor launched a local best‑seller in under 90 days by adjusting the casing size, adding wall‑mount brackets and pre‑loading common inverter settings – all with our help.

We follow a step‑by‑step process – simple, predictable and stable:

  1. Requirement analysis & solution design – define target market, application scenarios and technical parameters

  2. Component selection & prototype design – choose cells, BMS, enclosure; build sample

  3. Certification & testing – complete safety certifications and reliability tests

  4. Mass production & branding – volume manufacturing, labelling and packaging

  5. Delivery, logistics & after‑sales support – shipping and ongoing support

Yes. TURSAN fully supports private label initiatives:

  • Your logo, your colour, your packaging

  • Custom form factors (e.g., rack‑mount designs)

  • Manuals in your language

  • Certification adaptation for your region

Our portfolio is designed specifically for private‑label home energy storage programmes.

Yes. TURSAN provides complimentary exterior design and modelling to help brands turn concepts into market‑ready products quickly.

Absolutely. For new brands or market testing, we offer reduced start‑up MOQs:

  • Portable power OEM – from 100 units

  • Home battery OEM – from 100 units

Start lean, validate your market, and scale as you grow.

Yes. We support:

  • CAN bus, RS485, Modbus customisation

  • IoT and API integration for remote monitoring

  • BMS parameters can be tuned to match different inverter brands

Case: Compact wall‑mounted backup power for Southeast Asia

A distributor in Southeast Asia needed a compact wall‑mounted backup unit for apartments with limited space. TURSAN helped them launch a local best‑seller in under 90 days by:

  • Adjusting casing size to fit tight spaces

  • Adding wall‑mount brackets for easy installation

  • Pre‑loading settings for locally popular inverters

  • Localising packaging and manuals

Products & Solutions

Complete guide to TURSAN energy storage products for B2B buyers: Home Battery Backup (2.61–32.15kWh), All-in-One Systems (3–12kW), Inverters (1.2–12kW), LiFePO4 Batteries (12.8V–51.2V), Portable Stations (300–3600W), Rack-Mount ESS (5.22kWh–300kWh), and Mobile EV Charging (30–200kW).

What product lines does TURSAN offer?

TURSAN offers seven core product lines for B2B partners:

 

Product LineKey SpecificationsPrimary Applications
Home Battery Backup25.6V / 51.2V, 102–628Ah, 2.61–32.15kWh, 24V/48V battery modulesResidential solar storage, backup power, off‑grid homes
All‑in‑One SystemsStackable (5kWh–25kWh), Mobile ESS (3kW–12kW), Ultra‑thin modelsComplete home energy, mobile events, rapid deployment
InvertersOff‑Grid: 1.2kW–12kW / Hybrid: 6kW–12kWSolar projects, off‑grid systems, backup power
LiFePO4 Batteries12.8V / 25.6V / 51.2V, 100–314Ah, plastic & sheet metal modelsRV, marine, lead‑acid replacement, industrial equipment
Portable Power Stations300W–3600W, prismatic/plastic/sheet metal casingCamping, outdoor work, emergency, medical, events
Rack‑Mount ESS5.22kWh per module, expandable to 300kWhData centres, telecom, commercial & industrial storage
Mobile EV Charging30kW–200kW container & patrol unitsFleets, municipalities, events, construction sites

TURSAN maintains a strategic partnership with BYD and uses BYD blade LiFePO4 cells:

  • Same technology used in 70% of the world’s EVs

  • Passes GB/T 31485‑2015 safety standards – no explosion in nail penetration test

  • Cycle life 4,000+ (10× that of lead‑acid)

  • Zero maintenance – no watering, no equalisation charges

Product TypeCycle Life
Home Battery Backup6,000+ @ 80% DoD
LiFePO4 Batteries6,000+ @ 80% DoD
Rack‑Mount ESS6,000+ @ 80% DoD
All‑in‑One Systems6,000+ @ 80% DoD
Portable Power Stations4,000+
Lead‑acid (for comparison)300–500

TURSAN offers a full range of portable power stations with different cell types and casings:

 
ModelCell TypeCasingCapacity (Wh)Use Cases
300WPrismaticSheet Metal1004.8WhCamping, lights, fans, small devices
500WPrismaticSheet Metal2009.6WhExtended outdoor use, power tools
1000WPrismaticSheet Metal2009.6WhWork sites, filming equipment
1000WPrismaticPlastic806.4WhLightweight portable power
1000WPrismaticSheet Metal1008WhRugged outdoor use
2000WPrismaticSheet Metal2165.2WhHeavy‑duty appliances, workshops
2400WPrismaticPlastic + Metal Roll Cage2400WhEmergency backup, medical devices
3600WPrismaticSheet Metal3225.6WhOff‑grid events, construction, high‑power tools

The Rack-Mount ESS is a modular, scalable energy storage system designed for commercial, industrial, telecom and data centre applications.

  • Single module capacity – 5.22kWh (51.2V)

  • Maximum expandability – up to 300kWh (multiple modules in parallel)

  • Standard 19‑inch rack form factor – fits industry‑standard server racks

  • Hot‑swappable modules – easy maintenance without system shutdown

  • CAN / RS485 / Modbus communication – seamless integration with BMS and EMS

  • Ideal for peak shaving, backup power, telecom base stations, and microgrids

TURSAN’s All-in-One systems integrate battery, inverter and BMS into a single compact unit. Available models include:

 
ModelVoltageInverter PowerBattery CapacityForm FactorKey Feature
Stackable 5kW/5kWh51.2V5kW5kWh (max 25kWh)StackableExpandable up to 5 layers
Mobile ESS 3kW/5kWh51.2V3kW5kWhMobile cartPortable, wheeled design
Mobile ESS 5kW/5kWh51.2V5kW5kWhMobile cartPortable, wheeled design
Ultra‑thin 7.2kW/7.68kWh51.2V7.2kW7.68kWhWall‑mountedSlim profile (under 10cm)
Mobile ESS 6kW/16.07kWh51.2V6kW16.07kWhMobile cartHigh‑capacity portable
Mobile ESS 6kW/32.15kWh51.2V6kW32.15kWhMobile cartLarge‑scale mobile power
Mobile ESS 12kW/16.07kWh51.2V12kW16.07kWhMobile cartHigh‑power portable
Mobile ESS 12kW/32.15kWh51.2V12kW32.15kWhMobile cartMaximum power & capacity

All models support CAN / RS485 / Modbus and are designed for plug‑and‑play installation.

TURSAN offers 10 Home Battery Backup models in two voltage platforms (24V and 48V battery modules):

 
ModelVoltageCapacity (Ah)Energy (kWh)Module Type
HBB‑0125.6V102Ah2.61kWh24V Battery Module
HBB‑0225.6V204Ah5.22kWh24V Battery Module
HBB‑0325.6V314Ah8.03kWh24V Battery Module
HBB‑0451.2V102Ah5.22kWh48V Battery Module
HBB‑0551.2V204Ah10.44kWh48V Battery Module
HBB‑0651.2V314Ah16.07kWh48V Battery Module
HBB‑0751.2V350Ah17.92kWh48V Battery Module
HBB‑0851.2V560Ah28.67kWh48V Battery Module
HBB‑0951.2V628Ah32.15kWh48V Battery Module

Key features:

  • LiFePO4 chemistry – safe and long‑lasting

  • Wall‑mount or floor‑standing installation

  • Modular design – scalable for different home sizes

  • Built‑in BMS with CAN/RS485/Modbus

TURSAN offers nine LiFePO4 battery models in plastic and sheet metal casings:

Plastic Models:

 
ModelVoltageCapacity (Ah)Energy (kWh)Application
LFP‑P0112.8V100Ah1.28kWhRV, marine, small backup
LFP‑P0212.8V200Ah2.56kWhRV, marine, off‑grid cabin
LFP‑P0312.8V314Ah4.01kWhHeavy‑duty RV, industrial
LFP‑P0425.6V100Ah2.56kWhSolar storage, telecom
LFP‑P0525.6V314Ah8.04kWhLarge off‑grid systems
LFP‑P0651.2V100Ah5.12kWhHome storage, commercial backup

Sheet Metal Models:

 
 
ModelVoltageCapacity (Ah)Energy (kWh)Application
LFP‑S0112.8V100Ah1.28kWhRugged RV, marine, industrial
LFP‑S0212.8V200Ah2.56kWhHeavy‑duty equipment
LFP‑S0312.8V314Ah4.01kWhExtreme‑duty applications

Key features:

  • Direct drop‑in replacement for lead‑acid (12V/24V/48V)

  • Zero maintenance – no watering, no equalisation

  • 6,000+ cycle life

  • Built‑in BMS with multiple protection layers

TURSAN offers both Off‑Grid and Hybrid inverters:

Off‑Grid Inverters (Pure Sine Wave):

 
ModelPowerVoltageInputOutputApplication
OG‑1.2kW1.2kW12V/24VDCAC 220V/230VSmall cabins, RVs, remote lighting
OG‑3.6kW3.6kW24V/48VDCAC 220V/230VOff‑grid homes, workshops
OG‑6kW6kW48VDCAC 220V/230VLarge off‑grid systems
OG‑12kW12kW48VDCAC 220V/230VWhole‑home off‑grid, farms

Hybrid Inverters (Solar + Grid + Battery):

 
ModelPowerVoltageInputOutputFeatures
HB‑6kW6kW48VDC/ACAC 220V/230VMPPT solar input, grid backup, battery priority
HB‑12kW12kW48VDC/ACAC 220V/230VParallel up to 3 units (36kW), large solar arrays

Key features:

  • Pure sine wave output (>95% efficiency)

  • Built‑in MPPT solar charge controller (hybrid models)

  • Parallel capability (hybrid 12kW supports up to 3 units)

  • CAN/RS485 communication for BMS integration

PowerTypical Charging TimeSuitable VehiclesMain Scenarios
30kW1–3 hoursSedans, vansOvernight depot charging
60kW45–120 minMixed fleetsShift changes, pop‑up service
120kW25–60 minVans, SUVs, light trucksEvent queue clearing
200kW15–40 minLight‑medium‑heavy mixedPeak shaving, outage backup

We support mainstream protocols to work with various inverters and energy management systems:

  • CAN bus

  • RS485

  • Modbus

  • IoT and API for remote monitoring

Yes. TURSAN LiFePO4 batteries are direct drop‑in replacements for 12V, 24V and 48V lead‑acid systems:

  • Same voltage platform – plug‑and‑play

  • Much longer cycle life (6,000+ vs 300–500)

  • Zero maintenance (no watering, no equalisation)

  • Lighter weight

  • Higher energy density

Quality & Certifications

Learn about TURSAN’s Grade‑A BYD LiFePO4 cells, 100% burn‑in testing, full traceability, and international certifications including UL1973, CE, FCC, UN38.3, and RoHS.

What grade of cells do you use?

TURSAN uses only brand‑new Grade‑A LiFePO4 cells:

  • Sourced from tier‑1 suppliers like BYD

  • New cells – never recycled or B‑grade

  • Long cycle life and thermal stability

  • Proven safety performance in demanding applications

CertificationDescription
UN38.3Safe transport of lithium batteries
UL 1973Stationary storage battery safety
CEEuropean conformity
FCCUS electromagnetic compatibility
IEC 62619Industrial battery safety
RoHSRestriction of hazardous substances
MSDSMaterial safety data sheet

We apply a three‑gate quality control system:

  1. IQC (Incoming) – cells, BMS boards, inverters and connectors are verified before production

  2. IPQC (In‑Process) – checkpoints at welding, assembly, BMS programming and electrical safety

  3. OQC (Outgoing) – 100% performance, safety, cosmetic and packaging audit before shipment

Additionally, every finished unit undergoes 100% burn‑in (full‑load) testing, and we maintain full batch traceability – each cell carries a traceability code linking to inspection records.

Our products pass multiple safety tests:

  • GB/T 31485‑2015 safety standard

  • Nail penetration test – no explosion, no fire

  • Over‑voltage, short‑circuit, thermal protection – multi‑layer BMS protection

  • Enclosures use ABS+PC V0 flame‑retardant material or metal sheets

Each cell carries a traceability code – scan it to access:

  • Batch number and production date

  • Incoming inspection reports

  • Assembly line records

  • Quality check records

  • Factory test data

Every cell is graded by capacity, internal resistance, and open‑circuit voltage. Only cells with closely matched profiles are grouped into a pack – capacity variance is held to under 2% to ensure even balancing and full pack life.

Shipping & Delivery

Complete guide to TURSAN shipping methods (sea FCL/LCL, rail, truck), transit times to major destinations, packaging standards, customs documentation, and 99.5% on‑time delivery rate.

What shipping methods do you offer?
MethodBest ForTransit TimeFeatures
Sea – FCLLarge orders (≥15m³)25‑45 daysDedicated container, most economical
Sea – LCLSmall to medium orders (1‑15m³)30‑50 daysFlexible, pay per volume
Rail freightEurope / Central Asia18‑30 days10‑15 days faster than sea
TruckCountries bordering China1‑5 daysDoor‑to‑door service
DestinationTypical Days
Japan / South Korea7‑10
Southeast Asia10‑18
Middle East / UAE22‑30
Australia20‑30
South Africa30‑40
Europe (main ports)35‑45

Different products use different packaging:

  • LiFePO4 batteries & portable stations – strong cartons with EPE foam for shock absorption

  • Home energy storage – UN‑certified wooden cases

  • Mobile EV charging units – wooden crates

All packaging passes stack and drop tests to ensure transit safety.

We prepare all required documents before shipment:

  • Commercial invoice

  • Packing list

  • Shipping order

  • Product technical datasheets

  • UN38.3 test summary

  • Dangerous goods declaration (if applicable)

TURSAN maintains a 99.5%+ on‑time delivery rate with zero late arrivals across 60+ countries.

Yes. TURSAN holds government‑issued Customs White‑List status:

  • Streamlined export procedures

  • Smoother documentation

  • Faster clearance

  • Predictable shipment execution

Yes. TURSAN offers DDP shipping options:

  • We handle taxes and customs clearance

  • You simply receive the goods

  • Simplifies your procurement process

After‑Sales & Technical Support

Get answers about TURSAN’s 5‑year warranty, 80% capacity guarantee, technical support, multilingual service, and after‑sales programmes for B2B partners.

What is your product warranty?

TURSAN offers a 5‑year warranty with an 80% capacity guarantee.

We offer comprehensive support:

  • 5‑year warranty with 80% capacity guarantee

  • Technical training – product knowledge, installation and maintenance

  • Marketing materials – datasheets, brochures, sales aids

  • Multilingual service – 30+ languages on site

  • Dedicated account manager – one‑on‑one support

  • English‑speaking technical support team

Yes. We offer:

  • Product knowledge training

  • Installation and maintenance training

  • Sales pitch and product selling points

  • Ongoing technical updates

  • Quote response – within 4~8 hours

  • Technical inquiries – within 24 hours

  • Urgent support – real‑time response via your dedicated account manager

Yes. TURSAN provides:

  • Official repair services

  • High‑quality original spare parts

  • Maintenance programmes to extend equipment life

You can reach us through:

  • Your dedicated account manager – personal one‑on‑one support

  • Website contact form

  • Multilingual team – support in 30+ languages

Yes. Sample orders are welcome:

  • Samples can be delivered in 7 days

  • Ideal for market testing and product validation

  • Start small and scale as you grow

Quick Reference – Key B2B Data

Founded2016
Production facilityAll factories: 60,000+ m²
Annual capacity2GWh+
Production lines15
Monthly capacity10,000+ units
Employees500+
R&D engineers50+
Countries served60+
On‑time delivery99.5%+
Warranty3~5 years / 80% capacity
Sample delivery7 days
Mass production lead time~25 days
Quote responsewithin 4~8 hours
OEM MOQ (portable)from 100 units
OEM MOQ (home batteries)from 100 units

Still Have Questions?

Our team is ready to help. Contact us for:

  • Factory‑direct quotations – reply within 4 hours

  • OEM/ODM consultation – free ID design

  • Sample requests – 7‑day delivery

  • Becoming a distributor – exclusive territory protection

Get in touch via our website contact form or directly with our global team.

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